WELCOME TO

Information Communication Technology

Certificate II in Business

In these classes I use Worksheets and Web Quests as the main source, many worksheets can be used across several ICT lessons so in some instances the students may have already undertaken the work in Cert II IT or Cert II Bus or in ICT classes like AIT

Worksheets explain the elements of the topic with questions and test sections for students to answer

Web Quests cover topics where students must find information on the Internet or in Resource material and answer all questions.

 

I used a spreadsheet to record the student marks

Student names in columns at the top and rows tasks on the left and as students completed work they were marke N not yet or C = competent

Download the spreadsheet here change names and tasks as required

Glossary of Business Terms

Glossary

Business Terms

Certificate II in Information Technology

ICA 20199

A

Absenteeism - the term used to describe employees not showing up for work

Accounting - keeping of, or examining accounts

Add-ons - increasing or supplementing items

Adjoining - next to, or nearest to

Advertising mediums - forms of providing information to people to encourage purchases, or use.

Aerosols - substances sealed in containers under pressure, with devices for releasing it as a

fine spray

Ageist - relating to a person’s age.

Apparent - clearly seen or understood, obvious

Apprehension - a feeling of fear about a possible danger or difficulty

Approach - to come near, set about doing, go with a request or offer

Attentive - paying attention, watchful / showing consideration or courtesy

Attributes - to regard as belonging to or caused by / qualities that are characteristic of a person or

thing

B

Back Ordered - product placed on order that is unavailable for immediate delivery to be delivered

at a later date

Behavioural - the ways of behaving, treatments of others, manners

Benefits - things that are helpful, favourable, or profitable

Brainstorming - a spontaneous discussion in search of new ideas

Breach - breaking a rule or an agreement.

Buying signals -ways of expressing intentions to purchase

C

Calculations - finding out by using mathematics, counting

Card Issuers - suppliers of credit cards / cash cards

Cashflow - the movement of money out of and into a business as goods are bought and sold

Categories - classes of things

Cliques - small or exclusive groups

Coherency - logical connections, speeches not rambling or unreasonable

Collate - collect and arrange systematically

Colloquialisms - ordinary conversations not suitable for formal speeches or writings

Communication - letter or message that passes information from one person to another

Competencies - skills and knowledge required to perform a job or tasks

Competition - those competing with oneself or with store

Compilations - collections and arrangements of information into a list or book

Complaints - a statement saying that one is

dissatisfied, a protest

Complaisant - willing to do what pleases others

Comprehending - to be grasping mentally,

understanding

Concealment - to keep in secret, or hidden

Conceptual - based on mental ideas or concepts

Confidence / confident - feeling of certainty, self reliance, boldness

Configuration - a method of arrangement

Confrontation - being or coming face to face with, facing boldly as an enemy or defiance

Conscience - a person’s sense of what is right and wrong

Consignment - goods handed over or given into someone’s care

Contradict - to state that what is said is untrue / state the opposite of

Contingency - anticipating that something may happen at a later date

Contentious - quarrelsome, likely to cause contention

Credit - a system of doing business by trusting that a person will pay at a later date for goods or

services supplied

Credit claims - requests for credit or refund on products or services not supplied or unacceptable

Credit Rating - an estimate of a person’s suitability for credit or a loan

Criteria - standards of judgment, expectations

Cross Reference - a note directing people to another part of a book or index for further

information

D

Data - facts or pieces of information stored and assembled at a later time to create information on

which decisions can be made or documents produced.

Data Records - records or electronic information stored in a database

Database - a structured store of computerised data, usually comprising of a number or files such

as customer lists

Database Fields - sections or areas in an input screen where certain information is inserted and

later viewed within a database.

Debit - an entry in an account book of a sum owed by the holder /debt record

Dedication - devotion of one’s time, energy, and loyalty to a special purpose

Delegate - to appoint or entrust a task, power or responsibility to someone

Dictatorship - a domineering management or

staff

Disseminate - to spread widely eg; ideas

Deception - deceiving, being deceived by someone or something

Decision maker - person who decides or makes a reasoned judgment

Dedication—to be dedicated, to perform to the successful end.

Defensive - used or done for defense, protective

Demographics—a study of people and populations such as income levels, education, lifestyle.

Despatch - to send off to a destination or for a purpose

Deterrent - a thing that deters, an attempt to stop.

Diagnose - to make a diagnoses, to find the cause.

Dialog - a conversation or discussion

Diffusing - spreading widely or thinly throughout something / or mix to become intermingled

Dominance - having a commanding or influence presence over someone

Doodling - scribbling while thinking about something else

Drafting / draft - making a rough preliminary written version

 

 

E

Effectiveness - measure of amount of productiveness, efficiency

Ergonomics - study of work and its environment and conditions in order to achieve maximum efficiency

Emotion - an intense mental feeling eg; love or hate

Empathetic - being able to mentally identify with or comprehending a person or object of

contemplation

Enterprise - a business or commercial entity developed to generate revenue and profits

Entitlements - rights that are due a person

Environment - the surroundings, conditions, and circumstances in which a person lives

Etiquette - the rules of correct behavior in society or among the members of a profession

 

 

F

Facilitate - to make easy, to lessen the difficulty of

Facsimiles - electrical reproductions of documents transmitted by machines over phone

lines

Factual - based on or concerning facts

Features - distinctive or noticeable qualities of a thing

Feedback - the return of information about a product etc; to its supplier

Fluent - able to speak smoothly and readily

Focal - of or a focus

 

 

G

Geometric - the shape of the displays including the lines, angles and shape

Gestures - an expressive movement of any part of the body

Guillotine - a machine with a long blade or sharpened wheel for cutting paper or metal

Goodwill - the established custom or popularity of a business, considered as an asset that can be

sold

Grammar - study of words and of their rules for their formation and relationship to each other

Grid - network of squares on maps, numbered or reference, straight line of rows in a display

layout

Grooming - state of being near and trim eg; personal care of dress, hair, hygiene

 

 

H

Hardcopy - material produced in printed form by a computer or from a microfilm etc

Harassment - troubling and annoying continually

Hazardous / hazards - risky / danger, risk, a source of this

Housekeeping - management of household affairs

Hygiene - the practice of cleanliness in order to maintain health and prevent disease

 

 

I

Image - the general impression of a person, store, business or product etc. as perceived by

the public

Imparting - revealing or making known eg; information

Impromptu - without preparation or rehearsal

Impulse - a sudden inclination to act, without thought for the consequences

Impulsively - acting out an action without due thought, on impulse

Incidents - events, especially minor ones, pieces of hostile activities, or public disturbances or

accidents

Indirect - not direct

Individual - single, separate, of or for one person, characteristic of one particular person or

thing

Information Systems - software programs developed to create file and manage data/

electronic information

Informative - giving information

Initiative - the first step in a process, power or right to begin something, the ability to initiate

things

 

 

Innuendoes - unpleasant insinuations

In season - relate to the season it which the product is offered such as summer wear, or winter

clothing.

Insensitive - non sensitive

Intellectual - having a well-developed intellect and a taste for advanced knowledge

Interaction - having an effect upon each other

Interpersonal - dealing, actions discussions between persons

Interpreter - a person whose job is to translate a speech etc. into another language orally, in the

presence of the speaker

Interpreting / interpretation - explaining the meaning of , understanding in a specific way /

acting as an interpreter

Intimated - make known, especially by hinting

Inventory - a detailed list of goods or furniture etc., to make an inventory of; to enter in an

inventory

Investment / Invest - to use (money) to buy stocks, shares, or property etc. in order to earn

interest or bring profit for the buyer / to spend money, time, or effort on something that will be

useful

 

 

Invoice - a list of goods sent or services performed, with prices and charges / to make an

invoice (of goods) / to send an invoice to (a person)

 

 

J

Jargon - words or expressions developed for use within a particular group, hard for outsiders to

understand and sounding ugly

Judiciary - the whole body of judges in a country

Justifiable - able to be justified

 

 

K

Knowledge - knowing / all that a person knows /

all that is known, an organised body of

information

 

 

L

Laborious - needing much effort or perseverance / showing signs of great effort, not

spontaneous, forced / hard-working

Lateral / laterally - of, at, or towards the side (s) focused sideways

Lay-by - a system of reserving an article in a shop by paying a deposit and installments

Lead-time—time it takes to satisfy or delivery an order from date of order to actual delivery.

Legislation - legislating / the laws themselves

Liability - being liable / a handicap, a disadvantage

Lip Reading - understanding what a person is saying by watching the movements of his or her

lips, not by hearing

Lobby - seeking to influence legislation, to influence a body or group.

Logic - chain of reasoning regarded as good or

bad

Loss Prevention—to prevent the loss of stock, money or merchandise from theft or damage.

 

 

M

Maintenance - keeping equipment etc., in repair

Mannequin - a dressmaker’s or window dummy

Mannerisms - distinctive personal habits or ways of doing something

Maximising - effort to increase to the greatest possible number, amount or intensity

Mechanics - the processes by which something is done or functions

Memorandum - an informal written

communication from one person to another in an organisation

Memorise - to learn (anything) so as to know it from memory

Mentor - a respected person which another looks to for advise or assistance in time of need

Minder - one whose job is to attend to or take care of a person or thing

Mirror - to reflect the same qualities as the original

Misrepresentation - represented in a false or misleading way

Motivations - motives or incentives / stimulations or inspiration

Multi-tasking - skilled and able to perform numerous tasks simultaneously

 

 

N

Numerical - number or series of numbers

 

 

O

Objections - feelings of disapproval or opposition; statements of this / reasons for

objecting

Objectively - looking at an issue in the way of not being influenced by personal feelings or opinions

Observation - observing; be observed / a comment or remark

Obvious - easy to see or recognise or to understand

On hand - having available, in stock

Originating - beginning, giving origin to

Outsourcing - to give tasks, services or supplies to an outside provider instead of producing or performing the tasks, services etc. within the company.

Overseen - supervised / work or workers

 

 

P

PABX - a commercial telephone system consisting of numerous incoming lines and internal extensions

Paraphrasing - expressing the meaning of (a passage) in other wards rewording

Participant / Participating / Participation - having a share, taking a part in something

Password - a secret word, phrase, or set of characters, used as a code to gain admission,

access

Patronising - condescending, to belittle

Payment terms - terms or arrangement to make payments or money in return for goods or

services

Pedantic - person who insists unimaginatively on strict observance of formal rules and details in the presentation of knowledge

Performance - a notable action or achievement

Peripheral - hardware or devices controlled by a

central computer

Pertinent - pertaining, relevant

Pictorial - of or expressed in a picture or pictures / illustrated by pictures / picturesque

PIN - personal identification number

Pitch - to try to convince or sell an idea or service.

Policed - keeping order in (a place) by means of police, or to watch over and keep control of by

authority.

Policies - courses or general plan of action adopted by a government, party, management or

person

Precautions - things done is advance to avoid risk; or precaution

Prejudice - an unreasoning opinion, like, or dislike of something or somebody

Premises - a house or other building with its grounds and outbuildings

Price margins - difference between the cost of

the product and what the product is sold for

Principles - a basic truth or a general law or

doctrine that is used as a basis of reasoning or a

guide to action or behaviour

Prioritise - placing into order that which is more

important to the other items or considerations

Proactive - taking the initiative

Processing - putting through a manufacturing or other process or course of treatment, dealing

with, performing operations on (data)

Productivity - productiveness, efficiency in a person’s efforts or and organisation’s progress.

Professionalism - the qualities or skills of a profession or professionals

Profile - a short account of a person’s character or career

Pro forma Invoice - standard form or document e.g.; invoice to be presented in advance of delivery

of goods or services.

Prominently - to be placed in an important, well known position

Promotional campaigns - a series of planned activities to publicise (a product) in order to sell it

Prone - likely to do something

Props - items such as tables, mannequins, boxes used as displays

Proportion - size dimension in relation to one thing and another

Punctuality/ punctual - the arriving or doing things at the appointed time, neither early or late

Punctuation - punctuating, the marks used for this eg; full stops, comas, questions marks

Psychological - of or affecting the mind and its workings

 

R

Reactions - a response to a stimulus or act or situation etc

Reconciliation / Reconcile - to bring (facts or statements, etc) into harmony or compatibility

when they appear to conflict

Recouped - recovering what one has lost or its equivalent

Redundancy - persons or items no longer needed

Regulatory - a collection of rules and restrictions

Relevant - related to the matter at hand

Remedial - providing a remedy for a problem or deficiency

Remuneration - payment or reward for services rendered

Reputation - public recognition for one’s abilities or achievements

Research - careful study and investigation, especially in order to discover new facts or

information

Resolution - a formal statement of opinion agreed on by a committee or assembly

Retailing - the selling of goods to the general public

Retention - retaining, to keep

Revenues - income, money collect by offering products or services.

Rosters - lists showing people’s turns of duty

Rotation / Rotate - to take turns, to be used in turn

Routine - a standard course or procedure; a series of acts performed regularly in the same

way

 

S

Sale Ability - capacity to sell or be sold

Sector - a similar division of an industry or activity e.g.: the private sector verses the public sector

Security - the safety of a country or organisation against espionage, theft or other danger

Senses - faculties of sight, hearing, smell, taste, and touch, by which the external world is

perceived

Sensitivity - to be sensitive to.

Sequential - forming a sequence, following in succession, occurring as a result , in order

Signage - signs use in a store of display.

Specialised - to adapt for a particular purpose, to especially good at doing something or offering

specific goods.

Sporadically - occurring here and there, scattered

Stand-alone - not attached or part of.

Statutory - fixed or done or required by statute

Sterile - not very exciting looking, flat feeling to.

Stock - the total of goods kept by a trader or shopkeeper

Stock Control - regulating or controlling total of goods kept by a trader or shopkeeper

Strategy - planning and directing of the whole operation of a campaign

Submissive - submitting to power or authority, willing to obey

Suitability - the appropriateness or rightness for a purpose or occasion

Symmetry - pleasing proportion between parts of

a whole eg; display

Synonymous - words or phrases with a meaning similar to that of another in the same language

 

T

Tactfulness - expressing or showing tact, avoiding offence

Takings - money taken in business, receipts

Tangible - clear and definite, real

Target market - an objective place or group where goods may be sold

Techniques - methods of doing or performing something, skill in this

Template - preset style or pattern

Tendered - formally offered to supply goods or carry out work at a stated price

Terminal - an apparatus for transmitting messages to and from a computer or

communications system etc

Terminology - technical terms used to describe a product, process or subject

Theft - stealing

Trade - exchange of goods for money or other goods / business of a particular kind

Transactional Documents - papers giving

information or evidence about business performed and carried out

Trends - the general directions that something takes; continuing tendencies

Tribunals - boards officials appointed to make a judgment or act as arbitrators on particular

problems or problems of a certain kind

Trouble-shooting - tracing and correcting faults in machinery etc or mediating in disputes

 

U

Underlying -lying or exist beneath / basis of / facts that are accounting for

Up-sell—to sell something of better value, quality or quantity for more money.

User name—name or title used when accessing computer programs.

 

V

Value-added - increase or supplementing to the amount or quantity or ability, usefulness

Vendor - a person who sells something

Viability - practicable, ability to exist successfully

Viral Effect—an effect of spreading without any assistance, such as word of mouth.

Visibility - being visible, easy to see.

Vocabulary - the words known to a person or used in a particular book or subject

Vocation - a person’s chosen line of work or trade

Voided / void - not legally valid / to make legally void, to end, to stop.

Vulnerable - able to be hurt or wounded or injured / unprotected, exposed to danger or attack

 

W

Warranties - guarantees, especially those given to the buyer of articles involving promises to repair

defects that become apparent in them within a specific period

Wholesale - the selling of goods in large quantities to be retailed by others

Written –off - to cancel; to recognise as lost; to dismiss as insignificant

 

Business Projects for Students

1. Disco - Run the school disco (Print tickets, posters and undertake running including food supply (Sausage Sizzle or Pizza)

2. Shoe Polish & Wax - Clean and wax all shoes for $2.00 per pair

3. Hot Chocholate Stall - Sell hot chocolate

4. Lollie Stall - sell lollies

5. Run a school event - like Table Tennis Tournament, 5-A-Side Soccer

6. Valetines Day "Secret Cards" - Make cards for Valetines Day and deliver them

7. Staff Luncheon - Organise a staff lunch - Sausage Rolls, Sadwiches, Cakes, Pizza etc.

 

Warning these lessons may no longer be acceptable, they were written 2004 - 2011 and may have subsequently been superseded

Email Peter Faulks

Page updated 6th May 2014